FAQ and Advice
How long will it take to get my shelving?
From the time we place the order, wire shelving has a turnaround of about 1 week, while custom melamine, for obvious reasons, has a turnaround of about 3 weeks.
Can I combine Wire and Custom Melamine?
Yes. We will combine whatever standard and custom components from multiple products lines to create the combination that suits you best.
Do I have a choice of colours?
Wire shelving comes in a standard bright white finish. Custom melamine has a variety of colour options including white, antique white, Platinum (MultiSuiteâ„¢ only) and a selection of simulated wood grain finishes.
Do you have a showroom and are you open to the public?
Yes, we do have a showroom that is open to the public Monday to Friday from 9 a.m. to 5 p.m.; feel free to drop in and see our products on display. During the day, design consultants are typically meeting with customers and prospective customers. To serve you better and to ensure that all of your questions are answered fully, we recommend that you make an appointment. Please call 519 651 2555 or click here to schedule a one-on-one appointment.
I don’t live in Cambridge, how far will you go?
We do business in Waterloo Region, Wellington County, Oxford County, Halton County and North Dumfries Township and generally anywhere within a 45 minute drive from our location in Cambridge.
Can you help us design our closets and other storage areas before we begin construction?
Definitely, in fact, we recommend it. We offer our services at every stage of design and implementation. If you are not sure where to begin, schedule an appointment with one of our design consultants and we will help you from scratch, even before the plans are drawn up. Or, if you already have your plans, but havenâ€™t started building, bring them in and weâ€™ll show you how to optimize your closet sizes, locations, and layouts.
Do you do custom work, or are you like the box stores, with prepackaged products?
We have a wide range of standard size product, as well as completely customized units. This combination means that we have the flexibility and versatility to offer fully customized solutions to any storage problem you may have.
Do you do appointments?
Yes, appointments are actually preferred so that you receive our undivided attention. We can come out to your house or you can book an appointment to come in to the showroom to discuss your storage problem with our staff. Please call 519 651 2555 or click here to schedule a one-on-one appointment.
Do we have to remove our old shelving and cabinetry before you install?
No, we will take down your old shelving and patch any obvious holes. You are responsible for any repainting of walls and/or patched areas (if required).
What is the guarantee on the shelving?
All of our products have a manufacturer’s guarantee covering defects in the product and ranging from 2 to 10 years. In addition, we back up the manufacturer’s guarantee with a 2 year installation guarantee.
In new construction, what stage should the house be at for installation?
For best installation results, trim, painting, and flooring should be complete before shelving is installed.